Orders are processed in 1–3 business days. Estimated delivery is 7–12 business days to the United States and Canada and 10–20 business days to other countries. You'll receive a tracking number by email as soon as your order ships. Shipping is free on orders over $50. See our Shipping Policy.

Yes — we ship to most countries worldwide. Shipping costs and any applicable duties or taxes are shown at checkout before you pay.

You can return unworn items in their original packaging within 30 days of delivery for a full refund to your original payment method. Email support@icevelle.com to start a return. Full details are in our Refund Policy.

Email support@icevelle.com as soon as possible. If your order hasn't shipped yet, we'll update or cancel it and issue a full refund.

We're sorry! Email support@icevelle.com within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no extra cost.

Once your return is received and inspected, refunds are issued to your original payment method within 5 business days. Your bank may take an additional 5–10 business days to post it.

Yes. All Icevelle studs use hypoallergenic sterling silver posts and backings.

Remove your jewelry before showering, swimming, exercising or applying lotion and perfume. Wipe gently with a soft, dry cloth and store each piece separately in a pouch or box to avoid scratches and tangling.

We accept Visa, Mastercard, American Express and other major cards, plus supported digital wallets. All payments are processed through an encrypted, PCI-DSS compliant checkout — we never see or store your full card details.

Icevelle is operated by ZYNQORA LIMITED, a company registered in Hong Kong. You can reach our team at any time at support@icevelle.com.